FAQ's
Q. I want a new white Freesat from $KY viewing card, how do I get one?
Telephone $KY TV on 08442 410595, remember that these cards are not supposed to be used in Spain, so please get somebody with a UK address to order one for you (ringing from a UK phone). They do not need to be a $KY customer to order one. The price of the card is £20. When they order the card, tell them to tell $KY that they already have the equipment and they just need the card, and do not tell $KY the card is destined for Spain.
Q. I have a $KY viewing card (yellow house on blue bacground) to get the free channels only, but I am getting a message up on my screen saying I need to renew the card, to continue viewing my channels?
You have three options to carry on watching your favourite natioanl UK TV channels.
Option 1. Rid yourself of $KY alltogether, and get a Humax foxsat "freesat" receiver, Go to this web site for details http://www.freesat.co.uk/index.php?page=products.Retailers. Make sure you buy a Humax model.
Option 2. Simply remove the viewing card from the receiver. You will only lose a couple of channels by doing so. The good news is that you can re-add Channels (inc. Channel 5), as "Other Channels" click here to see how except for $KY system specific free channels (like $KY3, Five USA, Fiver).
Option 3. Get a replacement card by ringing $KY on +44 (0)8706 061 111, they cost £20, but I cannot get them for you. Make sure you ask for a "Freesat from $KY" card. When ringing $KY you may be asked for your old viewing card number, so have this to hand for whoever is ringing $KY. When getting a card, it is best to try buying one that has been pre-enabled i.e. married to a Digibox. Once married to any Digibox, they can then be transferred to any other Digibox with no problem. If you cannot get a pre-married card, then you will need to marry the card to your Digibox in Spain yourself, using a UK mobile phone or using a Spanish landline number by withholding your number (prefix the number you are dialing, with 067) or I am led to believe you can use SKYPE. At all times remember, do not let $KY know you are using the card/receiver in Spain.* Update on this information, we are led to believe that now you do not need to activate the card in the manner mentioned above (if you provided $KY with your old viewing card number, when ordering the replacement card), it is simply enough to leave the card in the receiver for a few days, and it will "marry" itself. It would be appreciated if customers who have experience of this, let me know, so I can let others know ASAP.
No, you do not need to be a customer of $KY to order one of these cards.
Check this link http://mysky.sky.com/replacecard/get-a-card
Q. I am getting a funny picture or no picture at all?
If the colours are incorrect or you are getting no picture at all, then the problem is nearly always that your scart lead has come out slightly from the socket on the back of the TV or the Receiver.
Q. The shape of peoples heads on the screen are out of proportion?
If the shape of peoples heads in the picture are wrong, then you most probably have the "Picture Settings" incorrect, in the set-up menu of the receiver. On a $KY Digibox, press, services, system set-up, picture settings, picture format. Change picture format so that is shows 4:3 if you have an old non wide-screen TV or select 16:9 if you have a wide screen TV.
Q. What Free Music Channels Can I get With A FreeSat Card?
355 Chart Show TV
356 The Vault
357 B4
359 Classic FM TV
360 Channel U
361 Fizz Music
362 Bliss
364 Scuzz
366 Flaunt TV
368 Rockworld TV
374 Bubble Hits
375 MusFlash TV
376 Bedroom TV
379 MinxQ. What is the difference between "Free To View" and "Free To Air" channels?
Free To View (FTV) channels, still need a card to view them, but you don't have to pay a subscription, Free To Air (FTA) does not need a card to view them nor a subscription.Q. All my channels work except Channel 4 + 1, why?
It has been reported on some technical web sites, that people are having reception problems with Channel 4 + 1, the problem appears to be Cordless telephones operating on the DECT system, these are interfering with this channel. To see if this is correct in your case, remove the power from any such equipment, and see if that cures disappears. If it does, most of these items allow you to change the DECT channel they are operating on, doing so should solve your problem.Q. I heard that Channel 4 has gone Free To Air, but I cannot get it without a FreeSat Card, why?
You can receive Channel 4, Free To Air (i.e. no card inserted) by using the "Add Channels" option under services, click here to see how.Q. I heard that Channel 5 has gone Free To Air, but I cannot get it without a FreeSat Card, why?
You can receive Channel 5, Free To Air (i.e. no card inserted) by using the "Add Channels" option under services, click here to see how.Q. I bought a great big "Faultec Star" dish from Maplains, but I cannot get good reception, why?
Any Petalised dish (one made up from pressed steel sections and bolted together, to form one big dish) will never give good reception results. Every part of the dish must be very closely focused onto the centre of the LNB, so a well engineered 1 piece, single pressing dish is what is required, cheap models will not work, save your money.
Information Correct As Of 21/01/2010